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Alek

Alek
Alek is a Marketing Manager at SendBird. He received his Ph.D. in English Literature at UC Berkeley in 2017 and B.S in Mechanical Engineering before that. He loves to see problems clearly, find solutions, and tell great stories about them.

Recent Posts

Virgin Mobile UAE on track to fully digitize customer support using SendBird

Since Virgin Mobile UAE is a fully digital brand, its goal is to deliver the best customer experience to its customers through a fully digital and, ultimately, extremely convenient support product. ...
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Why Online Communities and their users are seeking real-time chat

Online communities are confronting an interesting problem: how to defend against messaging apps like Slack and Discord, while maintaining the core of their community activity - typically forum ...
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In-app messaging for on-demand apps: Transparent communication on demand

In an ideal situation, the on-demand experience requires little communication. There’s no waiting, no mistakes on an order, no software or technical issues, no traffic, no miscommunication - ...
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How in-app messaging can help marketplaces achieve liquidity

Since connecting supply-side and demand-side is the fundamental task of marketplaces, it’s easy to see why in-app messaging complements this market so well. Nothing else so directly connects and ...
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Product Comparison: SendBird Chat and Messaging vs. Layer

When searching for an in-app chat and messaging SDK, you might compare SendBird and Layer's chat. Although Layer is an older company than SendBird, their improvements in technology have not matched ...
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Chatbot platform tools - The messaging and bot interface, Part 1

There are a lot of chatbot platforms for building and developing chatbots. But the next step - where you place your chatbot - is an often ignored consideration. Every chatbot needs a messaging ...
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SendBird Feature Update - July 11, 2018

Our engineers have been hard at work adding a ton of new features, but, unfortunately, you may not have known it because the features haven’t always been updated in our documentation. We’re changing ...
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How messaging could revolutionize online real estate marketplaces

Online real estate marketplaces are entering the on-demand economy. Communication will have to travel at the speed of consumer demand, so that real estate could capture leads at their highest intent ...
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Participate in the Developer Economics Survey Q2 2018

 The State of the Developer Nation 15th edition is a report that promises to bring insights into the developer economy and the latest trends in software. Every year over 40,000 developers from over ...
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Live chat customer support: SendBird Desk or LivePerson or Nuance

Active engagement with your customers at the right time is now a key for sales, marketing, and delivering a great user experience. With live chat customer support you can engage customers at key ...
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