In-app chat use cases

In-App Chat and Messaging Planning Guide: Use Cases and Best Practices

We began the first two chapters of in-app chat planning guide with chat platform fundamentals and characteristics of chat and messaging. This article will cover the third chapter of in-app chat and messaging planning guide: in-app chat use cases and best practices. In-app chat and messaging planning guide Chat platform fundamentals Characteristics of chat and …

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In-app chat planning guide

In-App Chat and Messaging Planning Guide: Where Should We Start?

Recently, the words conversational interface, conversational UX, in-app chat, and many other variations of them have been ringing in my ears more than ever before. Nowadays, it is not an exaggeration to say that if you have an online business or are considering a digitalization of your service, conversational interface (chat and messaging) is a …

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