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Ace Bowers

Ace Bowers
Customer Success Manager

Recent Posts

Customer Success vs. Service - When Customer interactions become proactive

 Unless you've been living under a rock for the last 5 years, I’m sure you've heard the term “customer success” before. But what does it mean exactly? Some think it means customer service, some think ...
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5 Customer Success Lessons and Stories from CSS 2018

There were so many valuable insights from CSS 2018 that my only frustration about the event was that I couldn’t go to everything. Nonetheless, I would like to distill what I’ve learned into 5 lessons ...
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