Language
Subscribe
Subscribe to Email updates

Please use a valid email address.

SendBird's
Privacy Policy.
Search

Insights

Up-to-date industry analysis and research across verticals

Don't try this at home: Why software engineers shouldn't build chat in-house
Before I helped co-found SendBird as the Chief Technology Officer, I built chat as a feature for two products. Both were consumer apps for families that required a real-time s
HARRY KIM
Chief Technology Officer
Don't try this at home: Why software engineers shouldn't build chat in-house
Before I helped co-found SendBird as the Chief Technology Officer, I built chat as a feature for two products. Both were consumer apps for families that required a real-time s
HARRY KIM
Chief Technology Officer
Leveling the user-to-user messaging "playing field" for businesses around the world
Facebook CEO, Mark Zuckerberg, expressed last week his plans to direct Facebook’s vision toward building a “privacy-focused” messaging platform. He predicts that, if this visi
SARANG PARAMHANS
Product Marketer
On-demand:
A guide to
implementing chat
4 more tech unicorns in APAC using SendBird's chat solution
In late 2017, we had the chance to share our work with some of the top tech unicorns in APAC like GO-JEK, Traveloka, TMON and more. Over the last two years, we've been fortuna
DANIEL KIM
Product Marketer
Customer Success vs. Service - When Customer interactions become proactive
 Unless you've been living under a rock for the last 5 years, I’m sure you've heard the term “customer success” before. But what does it mean exactly? Some think it means cust
ACE BOWERS
Customer Success Manager
HIPAA, privacy, and the future of healthcare communications solutions
The recent calls at Davos for global oversight of Tech companies; General Data Protection Regulations (GDPR) in the EU; Facebook’s cascading privacy blunders and the resulting
JOHN KIM
Chief Executive Officer
Build vs Buy: Build chat from scratch or jump start with a chat API and SDK
  You’ve been thinking about building chat in your application, and you’re trying to decide if you should build your own chat from the ground up or utilize a chat API or SDK t
SARANG PARAMHANS
Product Marketer
Why Online Communities and their users are seeking real-time chat
Online communities are confronting an interesting problem: how to defend against messaging apps like Slack and Discord, while maintaining the core of their community activity
ALEK JEZIOREK
Content Marketing and PR Manager
In-app messaging for on-demand apps: Transparent communication on demand
In an ideal situation, the on-demand experience requires little communication. There’s no waiting, no mistakes on an order, no software or technical issues, no traffic, no mis
ALEK JEZIOREK
Content Marketing and PR Manager
© SendBird 2019. All rights reserved.
Follow us