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How to use the Data Export feature on SendBird's dashboard

How to use the Data Export feature on SendBird's dashboard

Feb 17, 2018
In this tutorial, you’ll learn how to use the Data Export feature from your SendBird dashboard. Data Export is a premium feature for SendBird's dashboard.

To access Data Export, contact your account executive to upgrade your account.

You can search or export data about your messages in the SendBird dashboard

Use the “Data Export” feature when you want to:

  • Analyze your messaging data with your own custom analytics
  • Train your chatbot on messaging data
  • Backup your messages for any internal purpose
  • Investigate bad actors or search messages for compliance

Log in to your dashboard

To use the “Data Export” feature login to your SendBird dashboard and select the application for which you’d like to export data in the drop-down menu at the top-left corner of the dashboard.

Select the messages tab from the menu in your SendBird dashboard

Select the Messages tab.

Messages: Export

In the Messages menu-screen, you can see two options at the top-left:

  1. Search
  2. Export
The default messages menu screen

Select the Export tab.

Click the export tab

To request your export, fill out the form in the right-most panel. There are four export options:

  • Timezone: Select your timezone from the drop-down menu. This option determines the timezone for the date range you provide in the Date option.

select the timezone for the date range of your data

  • Date: Select the range of dates for the messages that you’d like to export. Please note that each request is limited to 7 days, but you may make several requests in a row. If you’d like to export more than 7 days, please contact your account executive or customer success manager.

Select the desired date range of the data export

Individual requests cannot be longer than 7 days.

  • Format: Select JSON or CSV format for your data export from the drop-down menu.

Select the format of your data export

  • Channel URLs: Enter in the text-field the channel URLs from which you’d like to export data. If you leave this field blank, the default setting will export data from all channel URLs.

enter the channel urls for the data export

Click Request after specifying the desired parameters for your data export. Depending on the size of your data request, you’ll receive the file within a few minutes to several hours.

the SendBird dashboard displays a scheduled export

When your data export is ready for download, a button displaying your requested file format will replace “Scheduled” under the Download column.

the SendBird dashboard displays a button where you can download your data

Click the JSON or CSV button to download your data.

a sample image of data in json format

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