<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=254577&amp;fmt=gif">

How to use the Data Export feature on SendBird's dashboard

In this tutorial, you’ll learn how to use the Data Export feature from your SendBird dashboard. Data Export is a premium feature for SendBird's dashboard.

To access Data Export, contact your account executive to upgrade your account. 


You can search or export data about your messages in the SendBird dashboard

Use the “Data Export” feature when you want to:

  • Analyze your messaging data with your own custom analytics
  • Train your chatbot on messaging data
  • Backup your messages for any internal purpose
  • Investigate bad actors or search messages for compliance


Log in to your dashboard

To use the “Data Export” feature login to your SendBird dashboard and select the application for which you’d like to export data in the drop-down menu at the top-left corner of the dashboard.


Select the messages tab from the menu in your SendBird dashboard


Select the Messages tab.


Messages: Export

In the Messages menu-screen, you can see two options at the top-left:

  1. Search
  2. Export


The default messages menu screen


Select the Export tab.


Click the export tab


To request your export, fill out the form in the right-most panel. There are four export options:

  •  Timezone: Select your timezone from the drop-down menu. This option determines the timezone for the date range you provide in the Date option.

select the timezone for the date range of your data

  • Date: Select the range of dates for the messages that you’d like to export. Please note that each request is limited to 7 days, but you may make several requests in a row. If you’d like to export more than 7 days, please contact your account executive or customer success manager.

Select the desired date range of the data export

Individual requests cannot be longer than 7 days.

  • Format: Select JSON or CSV format for your data export from the drop-down menu.

Select the format of your data export

  • Channel URLs: Enter in the text-field the channel URLs from which you’d like to export data. If you leave this field blank, the default setting will export data from all channel URLs.

 enter the channel urls for the data export


Click Request after specifying the desired parameters for your data export. Depending on the size of your data request, you’ll receive the file within a few minutes to several hours.


the SendBird dashboard displays a scheduled export


When your data export is ready for download, a button displaying your requested file format will replace “Scheduled” under the Download column.


the SendBird dashboard displays a button where you can download your data

Click the JSON or CSV button to download your data.


a sample image of data in json format


Access the Data Export Premium Feature


Written by


Alek is a Marketing Manager at SendBird. He received his Ph.D. in English Literature at UC Berkeley in 2017 and B.S in Mechanical Engineering before that. He loves to see problems clearly, find solutions, and tell great stories about them.

Subscribe to Email Updates

Recent Posts