When searching for an in-app chat and messaging SDK, you might compare SendBird and Layer's chat. Although Layer is an older company than SendBird, their improvements in technology have not matched SendBird's. We recommend comparing SendBird and Layer on several points including SendBird's premium messaging experience, the scalability and reliability of each solution, the availability of moderation tools, and other companies' experience migrating from Layer to SendBird.
In April 2018, the monthly active users (MAU) for messenger apps was 76% the world’s population. To stay engaged, consumers expect a messaging experience similar to popular messenger apps. SendBird offers the same premium messaging that consumers experience everyday, and more, in your mobile and web applications, whether it’s 1:1, group, or open channel chat. Features include typing indicators, read receipts, user presence, @Mentions, encrypted media sharing, auto-thumbnail generation, public and private group and open channels. We also provide a premium experience for our client developers with our API and webhooks. They allow you to build custom features with real-time data, like a custom notification system or sentiment analysis.
Layer recently deprecated user-to-user messaging to focus on customer support, so they offer a messaging experience below consumer expectations and cannot promise to keep up with innovations and trends in the messaging space.
SendBird is the world’s most scalable chat.
With our highly scalable product, you will be able to build the features you want now and in the future. SendBird’s group chat and Super Group chat allow up to 100 and 1,000 users, respectively. Our open channels can support up to 2,000 users in each channel. SendBird’s infrastructure can support over a million concurrent connections for a single application.
Layer’s group chat caps your users at 25 and 250 for a web app.
SendBird’s moderation tools bring trust and safety to your messaging community. We have built chat moderation features for user safety and compliance with tools like user ban, user muting, admin announcement messages, freeze channels, profanity filters, and spam flood protection.
Layer does not offer chat moderation tools.
SendBird has extensive experience in supporting migrations from past messaging solutions. Many companies migrate from Layer to SendBird because
We understand that there's no better comparison between SendBird and Layer than the one your team will conduct. Although aspects like SendBird's customer support and reliability are clear winners here, we openly encourage you to compare our technology. Let us know if we can help you in this process.